“All right,” Patricia said slowly. “I can do that. I’ll have everything ready by two p.m.”
“Thank you,” I said. “I’ll see you then.”
I hung up.
Third call.
“First Chicago Bank Wealth Management, this is David Richardson. How can I help you today?” a man’s voice said.
“David, this is Dr. Margaret Hayes,” I said. “Account ending in 7074. I need to freeze all authorized users on my accounts immediately.”
“Of course, Dr. Hayes,” he said. “Let me pull that up. Authorized users… You only have one. Your son, Kevin Hayes.”
“Yes,” I said. “Remove him from all accounts. All credit cards where he’s listed as an authorized user. All access. Everything. Effective immediately.”
“Dr. Hayes, are you sure?” he asked gently. “This will cancel his cards.”
“I’m sure,” I said. “Do it now. And I want confirmation via email within the hour.”
“I’ll process this immediately,” he said. “Is everything all right?”