Inside, I discovered that everything was still hot and intact. As I ate my dinner, I kept thinking about what had happened. Luis had not performed a grand or heroic act. He had simply noticed a problem and taken the time to fix it, even though nobody had asked him to.
I gave him five stars and left a positive review, explaining how carefully he had protected my order during the storm. I also asked that his excellent service be recognized.
A few days later, I saw him again at the Chinese restaurant while picking up dinner after work. He recognized me immediately and joked about how unusual it was to see me outside. We laughed about the incident, and I asked whether he had seen my review.
He thanked me and explained that positive ratings mattered more than many customers realized. His account had been affected by complaints about late deliveries during the storms, and my comment had helped him.
